The Compuware Common Configuration provides configuration settings that are shared by other Compuware Jenkins plugins.
The following are required to use this plugin:
Jenkins Credentials Plugin
Compuware provides assistance for customers with its documentation, the FrontLine support web site, and telephone customer support.
FrontLine Support Web Site
You can access online information for Compuware products via our FrontLine support site at https://go.compuware.com. FrontLine provides access to critical information about your Compuware products. You can review frequently asked questions, read or download documentation, access product fixes, or e-mail your questions or comments. The first time you access FrontLine, you must register and obtain a password. Registration is free.
Compuware also offers User Communities, online forums to collaborate, network, and exchange best practices with other Compuware solution users worldwide. Go to http://groups.compuware.com/ to join.
Contacting Customer Support
At Compuware, we strive to make our products and documentation the best in the industry. Feedback from our customers helps us maintain our quality standards. If you need support services, please obtain the following information before calling Compuware's 24-hour telephone support:
The name, release number, and build number of your product. This information is displayed in the About dialog box.
Installation information including installed options, whether the product uses local or network databases, whether it is installed in the default directories, whether it is a standalone or network installation, and whether it is a client or server installation.
Environment information, such as the operating system and release on which the product is installed, memory, hardware and network specification, and the names and releases of other applications that were running when the problem occurred.
The location of the problem within the running application and the user actions taken before the problem occurred.
The exact application, licensing, or operating system error messages, if any.
You can contact Compuware in one of the following ways:
USA and Canada: 1-800-538-7822 or 1-313-227-5444.
All other countries: Contact your local Compuware office. Contact information is available at https://go.compuware.com.
You can report issues via FrontLine.
Note: Please report all high-priority issues by phone.
One Campus Martius
Detroit, MI 48226-5099
Corporate Web Site
To access Compuware's site on the Web, go to https://www.compuware.com. The Compuware site provides a variety of product and support information.
- Fixed help for for the CES URL field.
- Added the CES URL field to specify a URL for Compuware Enterprise Services (CES). This URL is used by other Compuware plugins that leverage REST APIs hosted by CES, for example Compuware‘s ISPW.
- Moved host connection information to this common plugin to be used by all Compuware plugins.