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  • Automatic bundles, these get saved in $JENKINS_HOME/support once per hour starting 15 seconds 3 minutes after Jenkins starts the plugin (i.e. this may still be generated even if Jenkins will not fully start). The automatic bundles are retained using an exponential aging strategy, so you should have a bunch of them over the entire lifetime once the plugin has been installed.
  • On demand bundles:
    • You can generate them from the root "Support" action, using the User Interface ; or
    • By using the CLI Command. For the association documentation, please refer to <yourJenkinsInstanceUrl>/cli/command/support embedded documentation.

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Anonymization filters only apply to text files. It cannot handle non-Jenkins URLs, custom proprietary Jenkins plugin names, and exceptions quoting invalid Groovy code in a Jenkins pipeline. The active plugins, disabled plugins, failed plugins, and Dockerfile reports are not anonymized due to several Jenkins plugins and other Java libraries using version numbers that are indistinguishable from IP addresses. These reports are in the files plugins/active.txtplugins/disabled.txtplugins/failed.txt, and docker/Dockerfile. These files should all be manually reviewed if you do not wish to disclose the names of custom proprietary plugins.


Version History

Version 2.64 (2019 Nov 21)

Version 2.62 (2019 Oct 4)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-58165
     Handle parameterized GC logs filenames
  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-56245
     Add instance ID to AboutJenkins
  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-58980
     Only include latest GC logs
  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-59453
     Clean up plugin dependencies
  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-59554
     Wait 3 minutes before generating a first support bundle

  • LogFlusher should run before shutting down Jenkins. (PR #193)
  • More gracefully handle a configuration file deleted while the bundle is being written (PR #190)

Version 2.61 (2019 Sept 9)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-58528
     Report available processes for master

Version 2.60 (2019 Aug 6)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-58528
     Fix memory leak caused by nodes statistics always growing.

Version 2.59 (2019 Aug 1)

  • Jira
    serverJenkins JIRA
    columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-58606
    Add info about backup plugins to support bundle.

Version 2.58 (2019 Jul 16)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-58393
     Avoid the bundle not being generated properly when getTime() failed.
  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-57602
     Fix the agents reporting.

Version 2.57 (2019 Jul 5)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-57990
     Improve the filtering, avoid filtering the garbage collectors logs.

Version 2.56 (2019 Feb 18)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-55866
     Fix for first implementation.

Version 2.55 (2019 Feb 18)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-55014
     Prevent deadlock when bundle generated at startup.
  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-55843
     Avoid bundle getting corrupted when folder have certain names.
  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-55866
     Replace only full words.

Version 2.54 (2019 Jan 15)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-55493
     Update parent POM to test plugin with JDK 11.

Version 2.53 (2018 Dec 11)

  • Jira
    serverJenkins JIRA
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-55493
     Update parent POM to test plugin with JDK 11.

Version 2.53 (2018 Dec 11)

  • Jira
    serverJenkins JIRA
    columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-54922
     Improve generated Markdown.
  • Jira
    serverJenkins JIRA
    columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    serverIddd058dce-0c66-3b77-8b09-71b1d7728747
    keyJENKINS-54999
     Improve anonymization performance.

...